Updated 02/01/2023
Applies to The Skin Coach AB (organ no. 559409-5894 )

It is important to us at The Skin Coach AB that you feel safe with how we handle your personal data. We protect your personal privacy. Your personal data is treated with the greatest respect and in accordance with current legislation. This policy describes how we collect and process your personal data when you visit our website and use the services offered here.

We collect personal data directly from you in connection with your visiting and using our website or contacting us via email, chat, telephone or otherwise. Name, address, e-mail address, telephone number and, in cases where it is required for secure identification, social security number is also processed. We also collect information about the method of delivery and the place of delivery. Also information that you choose to give us during a video consultation.

The processing is necessary so that we can provide you with good service and deliver your ordered products. When you contact us with questions relating to treatment, our products, your order or other questions, we process your personal data in order to provide you with a good service and administer your case. In addition to questions of a service nature, your data is also processed in the event of a complaint.

In cases relating to complaints, we process your personal data based on a legal obligation according to the Consumer Purchase Act and in order for us to be able to fulfill our obligations according to the purchase agreement we entered into with you.

We use your personal data for e-mailing newsletters, campaigns and offers with information about our products and services. We only send direct mail to you based on your consent. You can withdraw your consent at any time. You are under no obligation to consent to this treatment.

We process your personal data as long as we have a valid consent from you.

A cookie is a small text file that contains information that is stored on your computer when you visit a website. Cookies can enable the website to remember some of your actions and preferences so that you do not have to enter them again when you return to the website or browse from one page to another.

We use necessary cookies on the website. User ID, IP address, consents and user settings. We also collect personal data linked to your use of the site. Your personal data is only processed with the support of your consent. You can withdraw your consent at any time. These cookies are linked to products or services you have specifically requested and are necessary for these functions. For example, we must have necessary cookies for shopping carts and payment options to work and for the website to remember the choices you made regarding the use of cookies.

In order to conduct our business in an efficient and legal manner, your personal data may be transferred to the recipients listed below. All personal data is transferred to the respective recipient based on The Skin Coach's legitimate interests in providing you with the service or product you requested or to administer our business. Transfers to authorities only take place if required by law.

In order to be able to take payments, manage invoices and payments, we share data with our connected payment solutions: Klarna and PayEx. Klarna and PayEx collect personal data about you in connection with the payment of your purchase at The Skin Coach. Klarna and PayEx are independent personal data controllers for the processing of your personal data that takes place through their services. For more information about their processing of your personal data and their conditions click on Klarna's terms or Payex's terms .

Those who deliver The Skin Coach products to you get access to your personal data to carry out the delivery. The Skin Coach works together with Budbee, DHL, Instabox, PostNord.

We share analytics data via third-party cookies for marketing and web analytics to improve our services. We use cookies from Google and Shopify. All processing of your personal data is anonymized and encrypted. The Skin Coach is the personal data controller for the use of these cookies on our website. Google and Shopify are separate personal data controllers for the processing that takes place through their own cookies. Read more about Google's and Shopify's processing of your personal data in Google's privacy policy and Shopify's privacy policy .

At the request of an authority, according to law or authority decision, we may be obliged to disclose certain personal data, for example to the Police in connection with a criminal investigation. On the same basis, we may also provide information to the eHealth Authority, the Swedish Medical Products Agency, the National Board of Health and Welfare and the Health Care Inspectorate. These authorities act as independent personal data controllers and information about their personal data processing can be found at the respective authorities.


- You can request information about our processing of your personal data.

- You can have incorrect personal data concerning you corrected or supplemented.

- You can have your personal data deleted if the personal data is no longer necessary for the purposes for which it was collected or otherwise processed.

- You have the right to withdraw your consent at any time by contacting us.

If you have questions or wish to exercise any of your rights, please contact us at . Copies of your personal data will be sent without undue delay to your civil registration address. If you have any objections or complaints about how we process your personal data, you have the right to submit a complaint to the Swedish Data Protection Authority.

The Skin Coach reserves the right to make changes to this privacy policy at any time, to the extent that they are necessary to remedy disturbances or meet new legal and technical requirements. Any changes to this privacy policy will be posted on the website.